NEED HELP ?

We apologise for the inconvenience. If you received a wrong item in your order, please visit the Contact Us section on our website and email us your order number, the name, and the wrong item number. Our dedicated team will promptly investigate the issue and reply within 2-3 business days.

We apologise for the missing item in your order. To resolve this, please visit the Contact Us section on our website and email us your order number, the name, and the missing item number. Our dedicated team will promptly investigate the issue and reply within 2-3 business days.

We're sorry to hear that you received a damaged item. Please initiate the return process through the Order Details page. We will make sure to address the issue accordingly. Kindly note that a replacement may be depend on an audit and will be addressed basis the outcome of the audit.

We love the idea of gifting! To add a gift note to your order, please add the address where you would like the products to be shipped. We will ensure the order delivery.

Unfortunately, we cannot undo order cancellations once they have been processed. If you still wish to receive the items you intended to purchase, we recommend placing a new order through our website or app.

Rest assured that for orders made within the UAE, we ensure that price tags are removed and invoices are not included. However, please note that for orders outside the UAE, including invoices is mandatory due to customs and shipping requirements, and we cannot remove them.

Searching for a specific item is easy! Use the search bar at the top left corner of our website or the top of the homepage on our app. You can enter the brand, keyword, product ID, or description of the item you are looking for, and our search function will show you the relevant results.

We strive to indicate the availability of items on the product page. If an item is currently out of stock, it will display "Notify Me" on the product page. In rare cases where an item in your cart becomes out of stock during checkout, we will notify you with a pop-up message. We recommend saving out-of-stock items in your wish list, as we will notify you when they become available again.

Currently, we do not offer gift cards. However, we are actively working to add this feature in the future. Stay tuned for updates!

At Nour, we currently offer shipping only within the UAE.

Purchasing on Nour is easy! Browse through our immersive and content-driven platform, explore the items you love, and click on the desired item. Then, click on the "Add to Bag" button. We will add the item to your cart, which you can access by clicking the bag or cart icon on the desktop or the app. Once you've added all your desired items, proceed to the Secure Checkout section. Follow the prompts to complete the checkout process and finalise your purchase.

After placing your order, you will receive an email confirming that we have received your order. However, this does not guarantee that your order has been fully processed. For card payment, your order will only be accepted once your payment details are approved, the delivery address is verified, and the items are located and prepared for shipment. You will then receive an email or message from us confirming your order. We will promptly inform you of any issues, and your payment will not be processed. Our team will make a courtesy call for Cash on Delivery orders to confirm your address and telephone number before dispatching your items.

Currently, we do not offer the option to change or amend items in an existing order. If you wish to change or add items, you must cancel the original order and place a new one. However, we are actively working on developing this option for our customers in the future. Stay tuned for updates!

Currently, we do not offer the facility to order via telephone.

No, we do not charge additional duties or customs tax. The price for each item on our platform includes all applicable taxes and fees, ensuring a hassle-free shopping experience.

Currently, we can only ship to one address per order. We apologise for any inconvenience this may cause.

While we cannot provide an exact timeframe for when an item will be back in stock, items do come back in stock periodically. We recommend adding the item to your wish list and we will notify you when it becomes available. Additionally, you can check our "New In" section for new additions.

The packaging of items depends on the brand and the product. You can find information about the packaging on the product's page, specifically under the description.

We apologise for any inconvenience caused. If you have yet to receive your order confirmation email with the invoice, please wait for 24 hours, as there might be a delay from our system. If you still need to receive it, please contact our Customer Care team through the Contact Us page, and they will assist you promptly.

Pre-ordering allows you to get early access to coveted collections before the official launch. By placing a pre-order, you secure the item before it sells out. Once the item is available, we will deliver it soon.

For all Pre-Order items, full payment is required when placing the order.

You can pay for your Pre-Order item using a debit card, credit card, or Apple Pay. Unfortunately, we are not currently accepting other payment methods for pre-order items.

The shipping time for your order will depend on the expected release date mentioned on the product page. We strive to deliver your items as soon as possible, and you can track the progress of your shipment on the My Orders page.

Pre-Orders are available only in the UAE. You can enjoy the convenience of pre-ordering items to secure your desired products.

You can easily track the status of your Pre-Order item by visiting the My Orders section on our app. There, you will find real-time updates on the progress of your shipment and any relevant tracking information.

We will keep you informed every step of the way. Once your Pre-Order item has been dispatched from our warehouse, you will receive an email, a push notification, and an SMS to notify you about the shipment.

You can cancel your Pre-Order item anytime by visiting the My Orders section on our app. Please note that for Pre-Order items, the refund will be issued 7-10 business days.

If you decide to return your Pre-Order item within 30 days of receiving it, you can visit the My Orders section on our app. If it is a returnable item, we will process the return and on quality check completion, the refund amount will be credited back into your within 7-10 business days.